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Privacy Policy

Last Updated: January 1, 2025

1. Introduction

JCRZ Realty (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information that you voluntarily provide:

Account Information:

  • Full name
  • Email address
  • Phone number
  • Password (encrypted)
  • Profile photo

Property Search Preferences:

  • Location preferences
  • Price range
  • Property type preferences
  • Desired amenities
  • Saved searches and favorite properties

Communication Data:

  • Messages sent through our platform
  • Communication preferences
  • Customer support interactions

Financial Information:

  • Pre-approval letters (if uploaded)
  • Income verification documents (if provided)
  • Payment information for premium services

Professional Information (for Agents):

  • Real estate license information
  • Brokerage details
  • Professional certifications
  • Business contact information

2.2 Information Automatically Collected

Usage Data:

  • Pages visited and features used
  • Time spent on different sections
  • Search queries and filters used
  • Property views and interactions

Device Information:

  • Device type and model
  • Operating system version
  • Unique device identifiers
  • IP address
  • Browser type and version

Location Data:

  • GPS coordinates (with your permission)
  • General location based on IP address
  • Location searches and preferences

Cookies and Tracking Technologies:

  • Session cookies
  • Preference cookies
  • Analytics cookies
  • Advertising cookies

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

  • Create and manage your account
  • Provide personalized property recommendations
  • Enable communication between users and agents
  • Process transactions and payments
  • Provide customer support

3.2 Service Improvement

  • Analyze usage patterns to improve our Services
  • Develop new features and functionality
  • Conduct research and analytics
  • Optimize user experience

3.3 Communication

  • Send service-related notifications
  • Provide property alerts and updates
  • Share market insights and trends
  • Send promotional materials (with consent)

3.4 Legal and Security

  • Comply with legal obligations
  • Protect against fraud and abuse
  • Enforce our terms of service
  • Resolve disputes

4. Information Sharing and Disclosure

4.1 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Data analytics
  • Customer support
  • Marketing services
  • Cloud hosting
  • Security services

4.3 Real Estate Professionals

  • Agent contact information may be shared with users seeking representation
  • User contact information may be shared with agents upon request or inquiry
  • Property viewing history may be shared with relevant agents

4.4 Legal Requirements

We may disclose information when required by law or in response to:

  • Legal process or court orders
  • Government requests
  • Protection of our rights and property
  • Emergency situations involving safety

4.5 Business Transfers

Information may be transferred in connection with mergers, acquisitions, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

Security Measures:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication
  • Secure data centers and cloud infrastructure
  • Employee training on data protection

Limitations: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Account Management

  • Access and update your personal information
  • Delete your account and associated data
  • Export your data in a portable format

6.2 Communication Preferences

  • Opt out of promotional emails
  • Customize notification settings
  • Manage cookie preferences

6.3 Location Services

  • Enable or disable location tracking
  • Control location-based features
  • Manage location history

6.4 Privacy Rights by Region

For California Residents (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt out of sale of personal information
  • Right to non-discrimination

For EU Residents (GDPR):

  • Right to access personal data
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

7. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services.

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze usage patterns
  • Provide personalized content
  • Improve our Services

You can manage cookie preferences through your browser settings.

11. Data Retention

We retain your information for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention Periods:

  • Account information: Until account deletion
  • Communication data: 3 years
  • Usage data: 2 years
  • Legal compliance data: As required by law

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

  • Email notification
  • In-app notifications
  • Website banner

Your continued use of our Services after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@jcrzrealty.com

For EU residents, you may also contact our EU representative at: [EU Representative Contact]

14. Dispute Resolution

Any disputes regarding this Privacy Policy will be resolved through:

  • Direct communication with our privacy team
  • Mediation services
  • Applicable regulatory authorities
  • Courts of competent jurisdiction

Effective Date: January 1, 2025
Version: 1.0.2

This Privacy Policy is written in English. In case of conflicts between translations, the English version shall prevail.